How many times has this happened to you? You get up in the morning, grab a cup of coffee, put on The Weather Channel to check the weather for the day and then completely zone out while the meteorologist is waxing poetic about the current weather forecast.
The whole thing passes before your eyes: the temperature report, the wind direction, the barometric pressure, the pollen count, the UV index, the rain forecast, the tide status, the wave heights, the progression of the weather throughout the day and into the evening – sheesh! Then, the local forecast segment is over and they’re onto the weather in Colorado! You suddenly realize that you didn’t hear or remember a thing and now you have to wait for the loop to return (local on the 8’s!). Sound familiar?
I laugh to myself every time this happens to me. Unless I’m really, really homed in on exactly, specifically, expressly the information I turned the channel on to see (is the rain going to continue this morning and do I need to shlep the umbrella today?), my mind tends to wander as I’m thinking of a million other things, and I completely miss the two-minute sound bite on the precise information I was looking for. With The Weather Channel, there is just so much information being hurled at us in such a short amount of time, that it IS hard to register it all in one viewing. That’s probably one of the reasons they have the eight-minute loop!
In mediation, we are also covering a lot of ground in a short amount of time; certainly shorter than in a litigation process. And it’s easy to imagine how someone can get completely overwhelmed with all the information and decision-making that is being introduced – sometimes for the first time. The methods and procedures that mediators use may vary from practitioner to practitioner, but most of us have an outline that we’ve developed over years of mediating, that mitigates that feeling of being overwhelmed that our clients may experience in other settings.
During my initial consultation with potential clients, I can sometimes see their eyes start to glaze over (not dissimilar to what happens when we watch The Weather Channel) when I spell out, in detail, the main topics that will be covered during the mediation process (parenting, the house, retirement plans, etc.). As I begin to lay out the process, I’m aware that there is a lot of information coming at them. And it’s daunting. I’m mindful that life as they have known it is now morphing into something else – something completely unknown and unpredictable. It’s human nature, that when we feel overwhelmed, we do tend to zone out. As much as possible, I want to restore some sense of calm and order to them, so they can make good decisions for themselves.
In my practice, I assure them that there is a “method to my madness” (which usually makes them laugh and relax a bit). I explain how:
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We will take things step by step, regardless of the order we take in covering the issues.
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Some issues may need to be revisited several times before any final conclusion can be made.
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We can only go as fast as the slowest person in the room is going.
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We will leave no stone unturned until they both feel comfortable that they have a workable, sustainable and acceptable Agreement.
So how is mediation like watching The Weather Channel? In my mediation – it isn’t!
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Ada, I love that. EVERY night, my wife and I experience the same thing. The forecaster spends so long reviewing what the weather has been like, that we completely miss the actual forecast. So funny, but a great way of helping us understand that our mediation participants may be experiencing something quite similar. Thanks.
I’m sorry, what is today’s weather 😉
My experience is that as the information is coming at them, what appears as though they are zoning out is actually their minds kicking in multiple sub-routines that get them thinking about the ramifications and scenarios of each of these topics. While they have most certainly given thought to these prior to the meeting, and perhaps discussed them with friends, family, and even each other, having it put out there by “an authority figure” somehow turns on the light. This can result in a moment of vulnerability for them. What is often beneficial is to then spend time talking about the topics, the logistics, how they feel, etc. It is a good way to gather very important information early in the process.
Those lucky clients of yours! If more professionals were sensitive to the “Weather Channel Syndrome,” they could really facilitate a smoother journey. I love the synergies between mediation and coaching, which is what I do. We are on the client’s agenda, not our own. While we encourage and empower moving forward, we take it one step at a time, on each client’s individual time table. Cheers to non-glazed over eyes! LOL!
Very true Ada, and I like your solution!!!