Apologies — Part 2 (video)

In this video, Ada explains that genuine apologies are recognizable by their sincerity and contrasts them with inauthentic apologies that shift blame onto the recipient. She emphasizes that an apology must be sincere. The responsibility lies with the person apologizing to ensure it is perceived that way. Following an apology, it is crucial to take action to make amends and prevent future issues. This ensures the apology is meaningful and fosters ongoing improvement.